shipping and returns

Shipping is free on all purchases over $50.  All custom embroidery orders ship UPS ground within 7-14 days. We will expedite an order depending on our availability, which will include a rush fee of twice the embroidery cost. Please contact us and we'll do our best to accommodate.  Otherwise, non-embroidered merchandise ships within 2-3 business days. Local pick up in Nashville is available at check-out.

We do not accept returns, exchanges or refunds on custom embroidery or holiday items. Should we make an error in the embroidery, we will of course replace with the same or similar item.  Please make sure to check the spelling of your order, and be specific! We are happy to help you with you selections. Feel free to contact us!

All other products must be returned within 7 days of purchase in the original condition.

If you would like us to embroider your personal items, contact us and we will let you know how we can help you. Keep in mind, we do not assume responsibility of any damaged or lost items sent to us, or possible errors as a result of machine malfunction.